Mayo Clinic Values

Mayo Clinic is a values-based organization. These values derive from our founders, the Doctors Mayo and the Sisters of St. Francis. Over the years, many individuals and cultural traditions have enriched the life of our institution. Today, the Mayo Clinic Values Council helps perpetuate the values at every location and ensure the continuing Franciscan legacy on the Saint Marys Campus of Mayo Clinic Hospital-Rochester.

A helpful way to remember the Mayo Clinic Values is with the acronym RICH TIES (Respect, Integrity, Compassion, Healing, Teamwork, Innovation, Excellence, Stewardship).

A Field Guide to Mayo Clinic Values

For patients and staff alike, experiencing the Mayo Clinic Values is akin to going on a pilgrimage. The Little Book of Mayo Clinic Values: A Field Guide for Your Journey is written in the style of a handbook or journal, telling Mayo’s history through the prism of values in action. Made possible with generous benefactor support, the book includes original illustrations and blank pages where you can write your own reflections.

Each chapter is included below in electronic format. Read online or print a copy.

Along with the individual chapters, we’ve produced a brief film.

Role of the Mayo Clinic Values Council

Watch this 2:02 minute film with Robert Brown, Jr., M.D., chair of the Mayo Clinic Values Council, and Sister Tierney Trueman, coordinator of the Values Council.

 

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Chapter 1

Chapter 1:
The Needs of the Patient Come First

In 1883, a tornado devastated the prairie town of Rochester, Minnesota. To meet this crisis, the Doctors Mayo and the Franciscan Sisters became unlikely partners in healing.

Runtime: 2:19 Minutes

Watch FilmRead Chapter (PDF)

Chapter 2

Chapter 2:
Innovation

Dr. Will and Dr. Charlie Mayo traveled throughout the United States and around the world to learn and share best practices in health care.

Runtime: 1:30 Minutes

Watch FilmRead Chapter (PDF)

Chapter 3

Chapter 3:
Integrity

The Mayo brothers and the Franciscan Sisters stood by one another when a rival hospital threatened to divide the city on religious grounds.

Runtime: 2:04 Minutes

Watch FilmRead Chapter (PDF)

Chapter 4

Chapter 4:
Stewardship

Dr. Will said he and his brother were “moral custodians” of “the sick man’s dollar.” Determined to give back to society, they donated their savings and assets of their practice to establish Mayo Clinic as a not-for-profit organization.

Runtime: 1:47 Minutes

Watch FilmRead Chapter (PDF)

Chapter 5

Chapter 5:
Teamwork

When Saint Marys Hospital was threatened with bankruptcy in the Great Depression, Sister Adele O’Neil stepped up. “We were our own brokers,” she recalled. “And we never missed our prayers.”

Runtime: 2:09 Minutes

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Chapter 6

Chapter 6:
Healing

After the attack on Pearl Harbor, many Japanese-Americans were sent to detention campus. Sumiko Ito found hope and new opportunity by becoming a nurse at Saint Marys.

Runtime: 2:13 Minutes

Watch FilmRead Chapter (PDF)

Chapter 7

Chapter 7:
Excellence

The design of Rochester Methodist Hospital set a new architectural standard for hospitals around the country.

Runtime: 2:10 Minutes

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Chapter 8

Chapter 8:
Respect

Through recent decades of expansion and transformation, Mayo’s commitment has been to serve humanity in a “trusteeship for health.”

Runtime: 1:45 Minutes

Watch FilmRead Chapter (PDF)

Chapter 9

Chapter 9:
Compassion

For many patients and staff of Mayo Clinic, Sister Generose Gervais served as a model of servant-leader. Deflecting attention from herself, she often said, “Values are caught – not taught.”

Runtime: 1:02 Minutes

Watch FilmRead Chapter (PDF)